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Media Servers | Networking | Automation | Theater
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Privacy Policy | Store Policies and Warranty
Store Policies and WarrantyStandard WarrantyGetting Problems Fixed What's Not Covered Extent of BMN's Liability Under This Warranty Exclusion of Warranty Getting Service Under Warranty 100% Customer Satisfaction Return Policy Return Merchandise Authorizations (RMA) Shipping Return Shipping Damage During Shipping Sent Back from Warranty Service Technical Support Contact Us Right to Update Our Policies Standard WarrantyBlue Maple Networks ("BMN") limits the 1 year Standard Warranty ("Standard Warranty") to the end-purchaser of Blue Maple Networks server hardware (Blue Maple Networks branded media server, also referred to in this document as "your Blue Maple Networks server," "media server", or "server"). "Server" excludes software, peripherals and associated literature and documentation.Blue Maple Networks warrants that your media server is free of defects in workmanship and materials for one year (12 months) from the date of delivery. All other components, server upgrades, or peripherals purchased through Blue Maple Networks are warranted through their manufacturer warranties and are subject to their warranty benefits and limitations. Please research these warranties prior to purchase. BMN has chosen its component suppliers carefully, including their warranty policies before becoming a reseller. However, BMN is not responsible for warranty action or warranty resolution for these products. Getting Problems FixedBMN will either repair or replace (at BMN's sole discretion) defects in workmanship and materials in your server which arise during the warranty period. If applicable, BMN will repair or replace the defective hardware or component with a new or equivalent part. You will not be charged for labor, parts or return shipping (See sections below regarding Shipping information and Return Merchandise Authorizations (RMA)).Where defective hardware has been replaced, the removed defective component becomes the property of BMN. Should your media server require servicing under the terms of this warranty, the hardware repair or part replacement will not extend the term of this warranty. What's Not CoveredThis warranty does not include:
This warranty also does not cover damage to your server attributable in whole or in part to: fires, earthquakes, floods, natural disasters, acts of terrorism, acts of vandalism (be it electronic or physical) or acts of God. In addition, BMN will not be liable for any delay or failure in performance. Extent of BMN's Liability Under This WarrantyOnce BMN has been notified of a problem, BMN shall be allowed a reasonable length of time and a reasonable number of attempts to repair/replace or otherwise correct defective hardware.In the event BMN is not able to resolve the problem, BMN's liability is limited to the replacement of the hardware system, or at BMN's sole discretion, a refund of the original purchase price. Exclusion of WarrantyBLUE MAPLE NETWORKS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. BMN'S LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT WILL BE THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.Getting Service Under WarrantyTo obtain servicing under this warranty, you must notify Blue Maple Networks. Call Blue Maple Networks at (415) 699-8504 or e-mail at support@bluemaplenetworks.com. Please have your warranty and invoice information available.BMN's Technical Support team will assist and attempt to diagnose your problem remotely or over the telephone. If the problem remains unresolved, BMN will decide on the best course of action based on the specifics of the particular circumstances. BMN shall be allowed a reasonable length of time and a reasonable number of attempts to repair/replace or otherwise correct defective hardware. To return your media server, you must obtain a Return Merchandise Authorization Number (RMA#) by calling or contacting BMN at the contact information above. You will need to provide the invoice number, item description and serial number(s). The returned hardware must include the RMA# and its original packaging, manuals and all accessories. All sales on software items are final. Any computer system, hardware, component or likewise sent to BMN without a valid RMA number will be returned to sender unopened, at senders cost. 100% Customer Satisfaction Return PolicyIf in the event that you are not absolutely satisfied with your Blue Maple Networks server-for any reason-you may return the system to BMN within thirty (30) days from your date of delivery, for a full refund minus the cost of shipping, any software you have registered, and a minimum of a 20% restocking fee. You are responsible for the costs of shipping the system back to BMN fully insured. You must actually ship the returned merchandise within the 30 day window. Returned merchandise sent after the 30 day window will not be accepted, and returned to sender at sender's expense.You must contact Blue Maple Networks to obtain a Return Merchandise Authorization Number (RMA#). You must reference your RMA on all packages and return the system in original packaging complete with all documentation, accessories and peripherals (if applicable). All reasonable effort will be made to expedite the processing of any refund, however this may require up to 6 weeks. Return Merchandise Authorizations (RMA)Should you ever need to send any system, component, hardware or item to BMN, you will be generated a Return Merchandise Authorization number (RMA number). This number is valid for 30 days from the date of issue, and must be clearly marked on your return packaging.For warranty returns, should you be unable to send the item within 30 days, you will need to contact Blue Maple Networks for a new RMA number. You must clearly mark your RMA number on all return packaging, and follow any additional shipping information BMN provides. Any item sent to BMN without a valid RMA number will be retuned unopened at senders cost. You must return components, servers and individual components in their original packaging; if you are unable to do so, this may void some or all of any warranties you have with BMN. ShippingBMN offers many shipping options. Up to date information on shipping providers, options, and costs is available within the shopping cart process. The default is ground shipping. Special arrangements can be made for weekend or overnight delivery, but does not apply to Warranty, or upgrade return shipping. At present, BMN is only shipping to locations in the United States.Because each BMN media server is hand-built and thoroughly tested, they require a reasonable amount of time before they are shipped. The construction and testing may take as many as 7 business days. During the construction process, customers may contact BMN for details about their order's process. Customers will receive an update when their product is shipped. Return ShippingIf instructed to send your server, components, hardware or any item to BMN, you will be generated a Return Merchandising Authorization number (RMA). You must follow the instructions in the Return Merchandise Authorization section of this document.Items shipped to BMN must be insured for the full value of the item. Any damage to items in shipping, must be proceeded with a shipping damage claim, adhering to the return shipper's procedures. Please NOTIFY BLUE MAPLE NETWORKS as soon as possible about any issues with shipping so we can assist with their resolution. Damage During Shipping Sent Back from Warranty ServiceAny items received by costumers in a damaged state must be reported to BMN within 48 hours. All packaging, materials and items contained within the packaging must be retained. Failure to contact BMN or retain your original packaging may result in no claim being filed and a charge placed on your account for the damaged item.Technical SupportBlue Maple Networks at it sole discretion provides free telephone technical support for 5 years after delivery of your server. Technical support is available for the following:
Technical support is not liable to provide support for any software not installed by BMN or problems arising from the use thereof, including any operating system upgrades, driver updates, and third-party software patches. Patches, driver updates, and operating system updates to software and hardware included with your original BMN server ARE included in BMN technical support. For technical support regarding any hardware or software not installed by BMN, please contact the vendor or manufacturer. Contact UsPlease contact BMN as soon as possible with any complements, comments, complaints, issues, or ideas. We want to make sure you have a great experience, both as a customer of BMN and as a user.Right to Update Our PoliciesBMN reserves the right to change, modify or remove in whole or part any term, section or wording of this document without prior written or verbal notification. You may at any time request an updated version of this document by contacting us or visiting http://www.bluemaplenetworks.com/policies.html.
Blue Maple Networks http://www.bluemaplenetworks.com Business Hours: 9am - 6pm Pacific Time Serving Marin County and the Greater SF Bay Area |
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